Samsung wants to promote its products in emerging markets and this has extended the warranty of the Galaxy S4 24 months accidental damage in some African markets without any kind of additional cost.
This new warranty applies to 15 African countries but have some limitations as they only cover the device suffer damage due to liquid spills and broken screens. In all other cases, users must pay for the repair of the phone as they normally would.
To obtain this warranty, users must register for the e-warranty service on local Samsung official site.
Customers of the following 15 African countries will have this extra service with some limitations: South Africa, Nigeria, Kenya, Ghana, Senegal, Sudan, Tanzania, Ethiopia, Namibia, Zambia, Mauritius, Uganda, Costa Ivorie, Angola, Botswana, and Mozambique.
George Ferreira, vice president and chief operating officer of Samsung Electronics Africa said:
"This warranty is another way in which Samsung is showing its commitment to customer service by introducing the Galaxy Series S4 and extended to other Samsung devices in the coming months."
The countries that will enjoy this additional warranty are: South Africa, Nigeria, Kenya, Ghana, Senegal, Sudan, Tanzania, Ethiopia, Namibia, Zambia, Mauritius, Uganda, Ivory Coast, Angola, Botswana and Mozambique.
No doubt great news for all users in those countries. Hopefully Samsung fulfill its promise and guarantees such reach more countries and devices as the service after sales customer care is one of the most important issues for the vast majority of mobile device users.
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